Important information COVID-19 Updated information on our actions
Dear customers and partners,
Following the new set of preventive measures communicated by the authorities on Saturday, March 21st, we have decided to reduce the operational activities as of Monday, March 23rd. More precisely, we ensure business continuity in all operational areas, main banking activities and Customer Support. Moreover, we continue our cooperation with the dealer network for the standard financing and insurance activities and we do that in accordance with each dealer partner's established working schedule.
At the same time, however, we aim to take every action possible to support the measures taken by the authorities in order to prevent the further spread of COVID-19. As a result, as of today, March 23rd, most of our team will work from home. Only a few colleagues will still be present at the headquarters, to ensure the continuity of those vital activities which involve physical presence at the office.
Considering all these measures, please note that for certain activities and requests you may have, our response time might be slightly higher than in normal operational days. For a minimum impact, we encourage you to use our online tools to contact us or to obtain needed documentation related to your contract. We have prepared in this respect the following informative document (in Romanian language), which has already been sent via e-mail to all of you beginning of last week.
Our standard contact details remain valid and you can reach us within the usual working hours Mo - Fr 09:00 -18:00 at:
- phone nr 021.208.26.00
- e-mail office(kwfat)porschebank(kwfdot)ro.
We will update the information here each time there is a relevant change.
We wish you all good health and encourage you to respect the measures and guidelines that authorities communicate!
Porsche Finance Group Romania Team