Credit

Porsche Finance Group: the expert in the simple financing of your dream car

With over 16 years of local experience in car financing and insurance, we are the only Romanian company with a complete range of car centred products and services: financing, insurance and fleet management. 

Our credit product is built exclusively for car financing. This brings you reduced costs and increased efficiency, compared to other personal needs'  loans. With just one trip to your dealer's showroom, you get to choose your car and the financing and insurance - all in one place, without wasting any extra time and with no bureaucracy!

Benefits

  • Car centred credit

The only credit product especially designed for your car, implying lowered costs compared to the personal needs' loans. 

  • Transparent

There are no hidden taxes or fees, the only cost of the credit is the interest rate. 

  • Commitment

We are here for any requests you may have. You choose how to reach us: call center, e-mail, written request on our website (Call me back) and we call you, or directly at the dealer.

  • Accessible

You have multiple payment methods, you choose the one that best suits you. 

Products

Car credit

The car credit designed especially for your car, without hidden taxes or fees - the only cost is the interest rate! 

Support Credit

Choose your dream car. We will finance the difference! The Support Credit in RON with 10,29% fix interest rate makes your dream come true!

Porsche Bank complaints

How and where can I send my complaint?

To be able to register and process your complaint, we need you to keep in mind the following aspects:

  • complaints with regard to services provided by Porsche Bank Romania SA will be sent within 30 days from the date the proximate event occured (except for situations in which legal requirements state otherwise - for example, payment services)
  • complaints will mandatorily state: the complainant's identification data, credit contract number, detailed information on the complaint matter as well as the address to which our reply should be sent.

 

You can send your complaint through one of the following communication channels: 

  • by phone, at 021.208.26.00, Monday to Friday, between 09.00-18.00
  • by post, at Porsche Bank Romania SA headquarters in Bdul Pipera, Nr 2, Voluntari, jud Ilfov
  • by fax, at 021.208.26.05
  • by e-mail, at office(kwfat)porschebank(kwfdot)ro
  • over the website, at www.porschebank.ro
  • personally, at Porsche Bank Romania SA headquarters in Bdul Pipera, Nr 2, Voluntari, jud Ilfov
  • through the Internet Banking platform.

 

How soon will my complaint be answered?

Your complaint will be answered to within 30 days from the date it was received. In case further, more complex research is required, the deadline above can be extended to 45 calendar days from the moment the complaint was received, with a prior notice to you.  

What is the procedure for answering complaints?

All complaints sent to Porsche Bank will be answered to within the above mentioned deadline. On request, we will inform you with regard to the status of your complaint. The final official answer will be sent to the address mentioned by you in the complaint document. 

 

Alternative procedures and authorities

In case our answer to your complaint does not meet your requirements, you can turn to the competent authorities in the field:

  • National Authority for Consumer Protection (ANPC)  - in case of complaints from clients private individuals - Bucharesti, Bdul Aviatorilor, Nr 72, Sector 1, www.anpc.ro, tel 09551, e-mail office(kwfat)anpc(kwfdot)ro
  • National Bank of Romania (BNR) - Bucharesti, Str Lipscani, Nr. 25, Sector3, www.bnro.ro, tel 02131304.10, e-mail info(kwfat)bnro(kwfdot)ro
  • The National Supervisory Authority For Personal Data Processing (ANSPDCP) - Bucharest, Bdul General Gheorghe Magheru, Nr. 28-30, Sector 1, www.dataprotection.ro, tel 0318.059.211, e-mail anspdcp@dataprotection.ro.

 

Moreover, according to the stipulations of OG 38/2015 regarding the alternative dispute resolution between consumers and commercial entities, the banking financial services customers  can also address the Alternative Banking Dispute Resolution Center (CSALB) - Bucharest, Str Sevastopol, Nr. 24, et 2, Sector 1, www.csalb.ro, tel 021. 9414, e-mail: office(kwfat)csalb.ro(kwfdot) 

 

Required documents