Car Credit

Your car credit, directly in the showroom!

Parameters

  • you are the car owner from the very beginning
  • for private individuals, the product is available in EUR, with fixed or floating interest rate, as well as in RON, with fixed interest. 
  • for legal entities/ freelancers, the product is available in EUR and RON, with fixed or floating interest rate regardless of the currency.

Representative calculations

Ibiza Reference

Credit offer
Your car offer
Product
Car credit
Currency
Lei
Monthly credit instalment
1.348 Lei VAT included
Downpayment
27.707 Lei (REMAT ticket and VAT included)
Contract duration
48 months
Car credit is a product of Porsche Leasing Romania IFN SA

S.C. Porsche Leasing Romania IFN S.A.

J23/493/2004
RO12064199
No 2, Pipera Blv, Porsche Building
Voluntari, Ilfov county

Frequently Asked Questions

WHERE and HOW can you pay the car loan instalments?

Complete details regarding payment methods can be found  here.

In what currency will I reimburse the loan?

The credit will be reimbursed in the same currency in which it was granted (RON, EUR).

When should I transfer the instalment amount?

The maturity schedule attached as an annex to the loan agreement specifies the maturity dates for all loan instalments. The due date is the one when the amount must be in the account indicated in your contract.

Are the loan instalments fixed over the entire loan duration?

The loan instalments are fixed for the loan entire duration only if you have chosen a product with a fixed interest (EUR or RON).

In the case of variable interest loans, the first 3 loan instalments remain unchanged, however, subsequent to the third instalment, the loan rate will remain constant/increase/decrease depending on: the EURIBOR development for 3 months for loans in EUR, and the ROBOR development, respectively, for loans in RON - and you will receive a new maturity schedule every term.

Porsche Bank complaints

How and where can I send my complaint?

To be able to register and process your complaint, we need you to keep in mind the following aspects:

  • complaints with regard to services provided by Porsche Bank Romania SA will be sent within 30 days from the date the proximate event occured (except for situations in which legal requirements state otherwise - for example, payment services)
  • complaints will mandatorily state: the complainant's identification data, credit contract number, detailed information on the complaint matter as well as the address to which our reply should be sent.

 

You can send your complaint through one of the following communication channels: 

  • by phone, at 021.208.26.00, Monday to Friday, between 09.00-18.00
  • by post, at Porsche Bank Romania SA headquarters in Bdul Pipera, Nr 2, Voluntari, jud Ilfov
  • by fax, at 021.208.26.05
  • by e-mail, at office(kwfat)porschebank(kwfdot)ro
  • over the website, at  www.porschebank.ro
  • through the Internet Banking platform.

 

How soon will my complaint be answered?

Your complaint will be answered to within 30 days from the date it was received. In case further, more complex research is required, the deadline above can be extended to 45 calendar days from the moment the complaint was received, with a prior notice to you.  

What is the procedure for answering complaints?

All complaints sent to Porsche Bank will be answered to within the above mentioned deadline. On request, we will inform you with regard to the status of your complaint. The final official answer will be sent to the address mentioned by you in the complaint document. 

 

Alternative procedures and authorities

In case our answer to your complaint does not meet your requirements, you can turn to the competent authorities in the field:

  • National Authority for Consumer Protection (ANPC)  - in case of complaints from clients private individuals - Bucharesti, Bdul Aviatorilor, Nr 72, Sector 1, www.anpc.ro, tel 09551, e-mail office(kwfat)anpc(kwfdot)ro
  • National Bank of Romania (BNR) - Bucharesti, Str Lipscani, Nr. 25, Sector3, www.bnro.ro, tel 02131304.10, e-mail info(kwfat)bnro(kwfdot)ro
  • The National Supervisory Authority For Personal Data Processing (ANSPDCP) - Bucharest, Bdul General Gheorghe Magheru, Nr. 28-30, Sector 1, www.dataprotection.ro, tel 0318.059.211, e-mail anspdcp@dataprotection.ro.

 

Moreover, according to the stipulations of OG 38/2015 regarding the alternative dispute resolution between consumers and commercial entities, the banking financial services customers  can also address the Alternative Banking Dispute Resolution Center (CSALB) - Bucharest, Str Sevastopol, Nr. 24, et 2, Sector 1, www.csalb.ro, tel 021. 9414, e-mail: office(kwfat)csalb.ro(kwfdot) 

 

Porsche Leasing complaints

How and where can I send my complaint?

To be able to register and process your complaint, we need you to keep in mind the following aspects:

  • complaints with regard to services provided by Porsche Leasing Romania IFNSA will be sent within 30 days from the date the proximate event occured (except for situations in which legal requirements state otherwise - for example, payment services)
  • complaints will mandatorily state: the complainant's identification data, credit contract number, detailed information on the complaint matter as well as the address to which our reply should be sent.

 

You can send your complaint through one of the following communication channels: 

  • by phone, at 021.208.26.00, Monday to Friday, between 09.00-18.00
  • by post, at Porsche Bank Romania SA headquarters in Bdul Pipera, Nr 2, Voluntari, jud Ilfov
  • by fax, at 021.208.26.05
  • by e-mail, at office(kwfat)porschebank(kwfdot)ro
  • over the website, at  www.porschebank.ro

 

How soon will my complaint be answered?

Your complaint will be answered to within 30 days from the date it was received. In case further, more complex research is required, the deadline above can be extended to 45 calendar days from the moment the complaint was received, with a prior notice to you.  

What is the procedure for answering complaints?

All complaints sent to Porsche Leasing will be answered to within the above mentioned deadline. On request, we will inform you with regard to the status of your complaint. The final official answer will be sent to the address mentioned by you in the complaint document. 

 

Alternative procedures and authorities

In case our answer to your complaint does not meet your requirements, you can turn to the competent authorities in the field:

  • National Authority for Consumer Protection (ANPC)  - in case of complaints from clients private individuals - Bucharesti, Bdul Aviatorilor, Nr 72, Sector 1, www.anpc.ro, tel 09551, e-mail office(kwfat)anpc(kwfdot)ro
  • The National Supervisory Authority For Personal Data Processing (ANSPDCP) - Bucharest, Bdul General Gheorghe Magheru, Nr. 28-30, Sector 1, www.dataprotection.ro, tel 0318.059.211, e-mail anspdcp(kwfat)dataprotection.ro(kwfdot)